Terms & Conditions
These terms govern your use of Camera Calm, an on-camera practice platform operated by Pacedall Labs Ltd.
Important: Camera Calm is a practice and self-development tool. It does not provide medical, psychological, therapeutic, recruitment or professional performance advice.
1. The service
Camera Calm provides short guided exercises intended to help users practise eye contact, facial expression control, posture, framing and on-screen presence. Features may change as the platform develops.
2. Accounts
Camera Calm is for people aged 18 and over. You must be at least 18 to use Camera Calm or create an account. We do not knowingly collect personal data from anyone under 18. If you think someone under 18 has given us their details, contact [email protected] and we will delete them.
You are responsible for using an email address you control, keeping access to your email secure and notifying us if you suspect unauthorised access. We may restrict or suspend accounts used unlawfully, abusively or in a way that threatens the service.
3. Free trial, subscriptions and cancellation
Camera Calm costs £2.99 a month. It starts with a 5-day free trial. Your card is taken at checkout, and your plan renews automatically each month until you cancel. You must be 18 or over to subscribe. We will email you before your trial ends.
How to cancel: in Settings, choose Manage billing, which opens Stripe's secure billing portal; or email [email protected]. If you cancel during the trial, you are not charged.
Your 14-day right to cancel when you first subscribe: as a UK consumer you can cancel within 14 days of the day you start your subscription (including a free trial), without giving a reason. If you cancel within that period, we will refund any payment you have made, within 14 days of you telling us.
Your 14-day right to cancel after each renewal: Every time your Camera Calm subscription renews and we take a payment, you can cancel within 14 days of the day of that payment and we will give you a full refund of it. This also applies to the first payment after a free trial. You don't need to give a reason. This is a promise we make in our contract with you, in addition to your legal rights. It applies at every renewal, monthly or yearly, even if you agreed at checkout that your access could start straight away.
- How to use it: cancel in Settings → Manage billing, or email [email protected] from your account email address saying you want to cancel.
- What happens: if you cancel within 14 days of a renewal payment, your subscription ends and your paid access stops at that point, you will not be charged again, and we will refund that renewal payment in full to your original payment method within 14 days of the day you cancel.
- After the 14 days: you can still cancel at any time. You will not be charged again and you keep access until the end of the period you have already paid for, but that period's payment is not refunded.
This does not affect your legal right to cancel within 14 days of first taking out your subscription, or your rights if the service is faulty.
4. Camera, microphone and recordings
Camera and microphone access is requested only when required for a feature. In the current version, practice recordings are processed locally in your browser and are not uploaded to Camera Calm servers. Browser storage is not permanent; clearing site data, changing browser or device, or operating-system storage management may remove locally saved material.
4A. Optional AI coaching
Camera Calm may offer an optional text-based Calm Coach powered by third-party AI (currently Grok, provided by xAI). Text you enter, and the options you select, are sent to that provider to generate a reply, as described in our Privacy Policy. AI replies are general coaching suggestions only: they are not medical, psychological, therapeutic, legal, recruitment or professional advice, may sometimes be inaccurate, and do not guarantee any outcome. You are responsible for the content you enter, so please do not include sensitive personal information, and you must not use the coach unlawfully or to try to bypass its safeguards. We may limit or withdraw the coach at any time. Your video, audio and images are not sent to the AI provider.
5. Acceptable use
You must not misuse the service, attempt unauthorised access, interfere with other users, submit unlawful material, automate excessive requests or reverse engineer protected parts of the platform except where law permits.
6. Feedback and suggestions
You may send feedback and ideas. You retain ownership of your original submission, but grant Pacedall Labs Ltd permission to use, adapt and implement suggestions without payment or obligation.
7. Intellectual property
Camera Calm branding, software, exercise structures, text, graphics and other platform content are owned by or licensed to Pacedall Labs Ltd. These terms do not transfer ownership to you.
8. Availability and changes
We aim to provide a reliable service but do not guarantee uninterrupted availability, compatibility with every device or browser, or any particular improvement in comfort or performance.
9. Liability
Nothing in these terms excludes liability that cannot legally be excluded. Subject to that, Camera Calm is provided on an “as available” basis and Pacedall Labs Ltd is not responsible for indirect loss, loss caused by local browser data deletion, or decisions made based on use of the service.
10. Ending use and deletion
You may stop using Camera Calm at any time. Cancelling a subscription and deleting an account are separate actions, although Camera Calm will attempt to cancel any active Stripe subscription when account deletion is confirmed. You may delete your account through Settings. Account deletion removes associated cloud account data subject to limited legal retention requirements. Local browser recordings must be deleted on the relevant device.
11. Governing law
These terms are governed by the laws of England and Wales. Courts with lawful jurisdiction may hear disputes.
12. Contact
Questions about these terms can be sent through the contact form.
Camera Calm is run by Pacedall Labs Ltd (company no. 16619412), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.