Privacy Policy

Pacedall Labs Ltd is the controller of personal data processed through Camera Calm.

Who we are. Camera Calm is run by Pacedall Labs Ltd, a company registered in England and Wales (company number 16619412). Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Pacedall Labs Ltd is the controller of personal data processed through Camera Calm. ICO registration number: ZB969483. Contact: [email protected].

1. Information we collect

Account and security data

Email address, email verification status, trusted device name, browser, operating system, session dates and limited IP/security information.

Practice and setup data

Selected camera and audio setup, completed exercises, comfort ratings and progress. This does not include the video or audio content of your practice.

Contact and feedback

Name, email, category, message, feedback content and whether you permitted a response.

Cookies and local storage

Essential cookies and browser storage support login, security, settings and local recordings. Optional analytics and preference storage are used only according to your cookie choices.

2. Local camera and recording processing

Camera and microphone access occurs in your browser after you grant permission. Current practice recordings remain on the device and browser where they were created. They are not sent to Railway, PostgreSQL, Resend or Camera Calm administrators.

2A. Optional AI coaching (Grok)

Camera Calm offers an optional, text-only Calm Coach for signed-in users with an active trial or subscription. It is powered by Grok, a model provided by xAI. It is off unless you open it and send a message or request an Adaptive Reset.

What is sent to xAI: the question or note you type, the scenario you pick (for example “video interview”), a 1–5 comfort rating you choose, the titles and self-reported comfort ratings of your few most recent practice drills (so the coach can tailor its advice), and the earlier messages of the current chat so replies make sense. What is never sent: video, audio, images, your email address, your name or your account identifier.

What we keep: Camera Calm does not save your coach conversations. They are held in your browser tab and disappear when you leave or reload the page, so there is nothing for us to delete afterwards.

What xAI does: xAI processes this text on our behalf under its own terms and privacy policy. According to xAI’s current API documentation, requests may be retained by xAI for up to 30 days for abuse monitoring and are not used to train its models unless permission is given; we do not give that permission. Please do not enter sensitive personal information (such as health details) into the coach.

The coach is a coaching aid. It does not see you or your camera, and it is not a therapist or medical service — see our Terms.

3. Why we use personal data

We process data to provide accounts and the service, protect security, remember progress and settings, respond to messages, improve the platform, meet legal obligations and establish or defend legal claims. Our lawful bases may include contract, legitimate interests, consent and legal obligation depending on the activity.

4. Service providers

We use Railway for application hosting and PostgreSQL infrastructure, Resend for transactional and contact emails, xAI for the optional Calm Coach (text only, see section 2A), and Cloudflare may be used for DNS, security and delivery. Providers process data under their own contractual and security arrangements.

5. International transfers

Some providers may process data outside the UK. Where required, we use appropriate contractual or legal safeguards and assess provider protections.

6. Retention

Account and progress data is retained while your account is active. Security records, contact messages, feedback and deletion logs are retained only as reasonably needed for security, support, accountability and legal obligations. Local recordings remain until you or your browser delete them. Calm Coach conversations are not retained by Camera Calm (see section 2A).

7. Payments and Stripe

Subscription checkout, payment methods, invoices and billing management are handled by Stripe. Camera Calm receives Stripe customer, subscription, price, status and billing-period identifiers so that access can be provided or removed. Camera Calm does not receive or store your full card number. Stripe may retain transaction records where required for tax, accounting, fraud prevention and legal obligations.

8. Your rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability and may withdraw consent where consent is used. You may also complain to the UK Information Commissioner’s Office.

9. Account deletion

Use the self-service deletion option in Settings to remove your account and associated cloud data. This does not remotely delete files or browser storage held locally on other devices.

10. Age

Camera Calm is for people aged 18 and over. You must be at least 18 to use Camera Calm or create an account. We do not knowingly collect personal data from anyone under 18. If you think someone under 18 has given us their details, contact [email protected] and we will delete them.

11. Contact

Privacy questions and rights requests can be submitted through the contact form.